How to Manage Business & Get Exact Idea About Sales and Revenue Through A CRM?

Customer Relatioship Management (CRM) is a software solution that is designed and created to manage all the information related to the business while maintaining the exact records regarding sales and marketing and others.A CRM actually consists of a set of applications designed to manage and maintain business records, customer's interaction, store customer's data, automate sales, access business informations.It manages leads and collects all the records which can become future leads and later on converted into permanent clients.

Every business wants to deliver flawless services to their clients, so a robust,fast and reliable Web based solution is required that can cater and handle all the solutions of the business issues.

Implementation of CRM requires effective leadership, sourcing,targeting and evaluation strategies.

The main goal of the CRM is to offer relevant product or servises to the customers.

It evolved the business processing as now there is more emphasis on improved customer retention through effective management of the customer relationships.It is technology oriented and store information relevant, precise and correct information about the customers and services.Consequently, increasing the profit of the company via effectiveness and precision of the CRM.

With increasing use of digital medium by the customers,CRM offers the right apporach to handle the issues via automated system such as interactive voice response system and web based CRM and thus formulate the thr right strategy according tothe market conditions.It constitute operational, analytical and collaborative elements.

Feature Of Web based CRM

1.Any time accessible through any device:

Web based CRM can be accessed at any time and through any device

2.Lower Software Costs:

Its implementation and operation cost is lower than the traditional system. 
3.Effective & Efficient Automation of Work Flow:

It enhances the efficiency and effectiveness in the automation of the working system with exact and precise information flow about the services and customers. 
4.Coordinate Unlimited Customers With Ease:

Any representative can communicate and coordinate with any number of customers without any hassle and can store all their queries and information simultaneously. 
5.Maintain Records of Each Customer With Their Respective Queries:

Each record associated with the customer can be maintained and saved for future reference and can be solved within estimated time.

Key Modules of CRM Application

Lead Management: It manages the total leads and exact informations.

Sale Management: It manages the correct, precise and exact sale information with the different customers that are handled.
Inventory Management: It manages the inventory system while collecting different information about different products and assets.

Purchase Management: It manages all types of the purchase done in acquiring and producing different products or offering the services.

Service Management: It manages the service management issues with the particular service offered and the limits and boundary mention with the service.

Service Alerts: It send alerts to different people related to the services and about other updates. 
Supply Chain Management: It handles about the the Supply Chain Management system and tacking the production and supply of different stuffs required.

Supplier Management: It manages the details about the supplier and their relevant informations and deliver the valuable information about the Supplier of different products.

Multi Level Inventory: It manages inventory system as multi-level inventory system with different levels of Inventory.

Dispatch and Delivery: It manages the information about the dispatch and delivery of the finished and final products.

User Access Security Management: It manages User accebility.